Refund policy
At Dogesh, we understand that every purchase you make for your dog comes from a place of care. When you choose an item, you are not simply buying a product you are selecting something that will become part of your dog’s daily routine, comfort, or playtime. Because of that, we aim to make the return and refund process clear, fair, and respectful of both your expectations and the practical realities of pet products.
We carefully select the items we offer with real dog owners in mind, focusing on usefulness, comfort, and everyday practicality. Still, we recognize that situations may arise where a return is necessary. This policy explains how returns and refunds are handled so that you know exactly what to expect before placing an order.
Customers may request a return within 30 days of the delivery date. The delivery confirmation date provided by the shipping carrier serves as the starting point for this period. Requests submitted after this timeframe may not be eligible, as timely communication helps ensure that items can be reviewed in appropriate condition.
To qualify for a return, the item must remain unused and in the same condition in which it was received. It should be clean, undamaged, and suitable for restocking. The original packaging must be included along with any accessories, components, manuals, or inserts that came with the product. These requirements help maintain hygiene standards and allow us to verify that the product has not been altered after delivery.
Certain situations may make a return ineligible. Items that show signs of use, damage caused after delivery, missing components that were originally included, or products that cannot be resold due to hygiene considerations may not qualify. Pet products often come into direct contact with animals, so maintaining cleanliness is especially important for the safety of all customers. If a product has been used, it may no longer meet those standards.
If you believe a return is appropriate, the first step is to contact our support team. This allows us to review your request and provide detailed instructions tailored to your situation. Returns sent without prior communication may experience delays because we need to confirm eligibility and ensure the correct return process is followed. Once your request is approved, you will receive guidance on how to package and send the item.
Customers are responsible for arranging return shipping unless otherwise specified in writing by our support team. We recommend using a trackable shipping method so that you can monitor delivery progress. Proper packaging is important to prevent damage during transit, as returned items must arrive in acceptable condition for inspection.
All approved returns should be sent to the following address:
Dogesh
Store And Refund Address : 173 Ellery Ave, Newark, NJ 07106, United States
After the returned item arrives, our team will examine it to confirm that it meets the eligibility requirements described above. This inspection helps ensure fairness and consistency for all customers. Once the review is completed, we will notify you of the outcome.
If the return is approved, a refund will be issued to the original payment method used during checkout. This means the funds will be returned to the same card or payment source that was used to complete the purchase. We do not issue refunds through alternative methods in order to maintain transaction accuracy and security.
Refund processing typically takes up to 10 business days after the returned item has been received and approved. The exact timing may vary depending on your financial institution, as processing speeds differ between providers. You will receive confirmation once the refund has been initiated.
If an item arrives damaged during transit or you receive an incorrect product, please contact our support team as soon as possible and include clear photographs of the issue. This allows us to evaluate the situation and provide appropriate assistance. Prompt communication helps resolve problems more efficiently.
Orders may be canceled within 24 hours of placement if they have not yet entered the processing stage. After this period, cancellation may not be possible because the order may already be prepared for shipment. If you need to request a cancellation, contacting our support team quickly will provide the best chance of success.
We encourage customers to review product descriptions carefully before placing an order, particularly regarding size, compatibility, and intended use. Choosing items that match your dog’s characteristics helps reduce the likelihood of needing a return. If you are unsure about a product, our support team can help clarify details before purchase.
Dogesh strives to process and ship orders promptly, with a typical processing time of 1 to 3 business days. Deliveries within the United States generally arrive within 7 to 15 days depending on location and shipping conditions. Shipping is provided at no additional cost to the customer.
We believe that clear communication builds trust. If you have questions about your order, the return process, or any product offered in our store, our team is ready to assist. The best way to reach us is through our Contact page, where you can find the appropriate communication options. We aim to respond within 1–2 business days.
Contact Information:
Dogesh
Store And Refund Address : 173 Ellery Ave, Newark, NJ 07106, United States
Email: support@dogesh.shop
Phone: +1 (862) 368-9580
This policy is designed to ensure a fair and transparent experience while maintaining the quality standards expected for dog-related products. We appreciate your understanding and your commitment to responsible pet care.
Thank you for choosing Dogesh and for trusting us to be part of your dog’s daily life.